87 Center Street, Ludlow, MA 01056
Residential • Commercial • Industrial


Office: 413.547.6512    Fax: 413.589.0961

Receive Remote Control Support
To retrieve your ID and password, please click on the the Teamviewer button in point one below.
TeamViewer allows a CSC IT technician to connect to your computer remotely in order to troubleshoot & fix problems and perform administrative tasks such as custom software installation.

1. Click on the ‘Remote Support’ button.

(click below)

2. Click either “run file” or “save file” when prompted (depending on your web browser, you may need to look in your recent downloads and open the file from there).

erp system support

3. A small dialogue box will appear with your ID and password. You can then relay your ID and password to your support contact.


Live Remote Assistance Disclaimer

By allowing a Citizen Security support representative to provide Remote Assistance, you accept responsibility for any changes made to the desktop content or system settings. Citizen Security does not assume and is not responsible for any liability for the linking and viewing of any desktop content. As such, Citizen Security Corp recommends you remain at your desktop and observe the entirety of the remote session. You will retain control for the duration of the remote session and can terminate the remote session at anytime.


If you have any questions or experience any problems please call: 413.547.6512