Privacy Policy

Last Updated: September 16, 2026

Citizen Security Corp (“Citizen Security,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit citizen-security.com, contact us, request a quote, or otherwise interact with our website and services.

1. Information We Collect

We may collect information you voluntarily provide through our website, including when you submit a request for a quote, contact us, or communicate with our team. This may include:

• Name and company or organization
• Email address and telephone number
• Property or project address, city, state, and ZIP code
• Property type, project timeline, requested security services, and project details
• Information about an existing security system
• Any other information you choose to provide

We may also automatically receive limited technical information when you use our website, such as IP address, browser type, device information, pages visited, and general usage information. This information may be collected through WordPress, security, spam-prevention, hosting, or similar website technologies.

2. How We Use Information

We may use information we collect to:

• Respond to inquiries and requests for quotes
• Communicate with you about requested products, services, appointments, or projects
• Evaluate and prepare security-system recommendations or proposals
• Provide, maintain, and improve our website and services
• Protect the website against spam, fraud, abuse, and unauthorized activity
• Comply with applicable legal, regulatory, and contractual requirements

3. How We Share Information

We do not sell or rent your personal information to third parties for their own marketing purposes.

We may share information with service providers that help us operate our website, communicate with customers, prevent spam, provide hosting or technology services, or otherwise perform services on our behalf. These providers may process information only as necessary to provide their services.

We may also disclose information when reasonably necessary to comply with law, legal process, protect our rights or property, protect the safety of our customers or others, or investigate fraud or security issues.

4. Mobile Information and Text Messaging

If you choose to provide your mobile number or opt in to receive text messages from Citizen Security Corp, your mobile information and text-messaging consent will be handled in accordance with the terms presented at the time of opt-in.

Mobile information will not be shared with third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties except as necessary to provide the requested messaging service or as required by law.

Message and data rates may apply depending on your mobile carrier. You may opt out of marketing text messages by following the instructions provided in the message, such as replying STOP, when available.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, security, preferences, and analytics or spam prevention where enabled.

WordPress and third-party services used by the website may set cookies necessary for functions such as login, form operation, security, or remembering preferences. You can control cookies through your browser settings, although disabling certain cookies may affect website functionality.

6. Contact Forms and Quote Requests

When you submit information through our contact or Request a Quote forms, we use the information you provide to respond to your request and provide the services or information you asked for.

Please do not submit sensitive information that is not necessary to your request. Information submitted through a website form may be transmitted to Citizen Security Corp and to technology or email service providers used to deliver the submission.

7. Third-Party Services and Embedded Content

Our website may use third-party services or display content provided by third parties. These services may collect information according to their own privacy policies and terms.

Examples may include website hosting, spam prevention, analytics, embedded media, maps, payment or communication services, and other technology providers that we may use from time to time. We encourage you to review the privacy policies of third-party services when applicable.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, providing services, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no website, transmission, or storage system can be guaranteed to be completely secure.

10. Your Privacy Choices and Rights

Depending on where you live and applicable law, you may have rights concerning personal information we hold about you, which may include requesting access, correction, deletion, or information about how your data is used.

To make a privacy-related request, please contact us using the information below. We may need to verify your identity before completing certain requests. Some information may need to be retained where required or permitted by law.

11. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, services, or legal requirements. When we make changes, we will update the “Last Updated” date at the top of this page.

13. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact Citizen Security Corp:

Citizen Security Corp
87 Center Street
Ludlow, MA 01056
Phone: 413-547-6512
Email: admin@citizen-security.com