How do I update my contact info?
To updated contact information, you must be an individual authorized to make changes to your account. If so, contact your local office or our Central Station to obtain a Information Sheet. Our Central Station telephone number is (413) 547-6512.
Do I need to have phone lines to have an alarm system?
Many residences and some businesses have chosen to forego phone lines. While many alarm panels still communicate through a phone line connection, Citizen Security also offers security and fire alarm solutions that communicate by radio and cellular signals using our own FCC frequency. (The alarm does not need a cell phone to communicate by cellular signaling.)